'

Refund and Returns Policy

Last Updated: 04-07-2025

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
  • You must provide the receipt or proof of purchase.

2. How to Start a Return

Reay Chambers, Dlima Street, AD Pralhad Road, Dockyard Road, Mazgaon, Maharashtra, PIN: 400010

OR

SHOP-1, PLOT-C/33, Sector-8, Ulwe, Navi Mumbai, Panvel, Raigadh, Maharashtra, PIN: 410206

  • If your return is accepted, we will send you a return shipping label and instructions.
  • Items sent back without requesting a return will not be accepted.

For any questions regarding returns, email us at care@shop260.com.

3. Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You receive the wrong item

This allows us to evaluate and resolve the issue promptly.

4. Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom products (special orders or personalized items)
  • Personal care items (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for sale items or gift cards.

5. Exchanges

The fastest way to get what you want is to return the item and place a new order once your return is accepted.

6. European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days for any reason, without justification.
The returned item must be in the same condition as received — unworn or unused, with tags, and in the original packaging — and include proof of purchase.

7. Refunds

Once we receive and inspect your return, we will notify you if the refund is approved.
If approved:

  • The refund will be issued to your original payment method within 10 business days.
  • Your bank or card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at care@shop260.com.